Política de reembolso
Returns and Refunds
We accept returns only for non personalised overlays and accessories purchased through our online store.
Return Window
You have 14 days from the date of delivery to notify us that you wish to return an eligible item. After notifying us, the item must be returned within 14 days.
Personalised items, made to order pieces, and wedding dresses are not eligible for return, exchange, or refund.
Conditions for Returns
To be eligible for a return, the item must:
- be unused and unaltered
- be returned in its original condition
- include all original packaging
- We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
Return shipping is the responsibility of the customer.
Customers are responsible for:
- arranging the return shipment
- covering all return shipping costs
- ensuring the item is safely packaged
We strongly recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.
Refunds
Once the returned item is received and inspected, we will notify you of the approval of your refund.
Approved refunds will be processed within 14 days of receiving the returned item or proof of return shipment, in accordance with EU consumer regulations.
Refunds will be issued to the original payment method. Original shipping costs are non refundable.
Personalised and Made to Order Items
Items that are personalised, custom made, or altered specifically for the customer are final sale and cannot be returned or refunded.
How to Request a Return
To request a return, please contact us at:
Include your order number and reason for return, and we will guide you through the process.